Shipping policy

Relben Shipping Policy

At Relben, we are dedicated to making your shopping journey simple and enjoyable. Below you will find details about our shipping process, including timelines, costs, and important information on handling orders.

Order Processing and Shipping Schedule

  • Processing Time: Orders are typically processed within 1 to 3 business days (Monday through Friday).
  • Order Cut off: Orders placed before 5:00 PM (London time) are processed on the same day.
  • Transit and Delivery Time: After processing, your order is usually delivered within 4 to 8 business days (Monday through Friday).
  • Total Delivery Estimate: From the time you place your order, delivery typically takes 5 to 11 business days.

Shipping Details

  • Shipping Method: Standard shipping is available across the United Kingdom.
  • Cost: Enjoy free shipping on all orders.
  • Delivery Locations: We ship to the address provided during checkout. Please double check it for accuracy to avoid delays.

Customs, Import VAT and Duties

Our orders are dispatched from outside the United Kingdom. Any import VAT, customs or duty charges that apply to your order are shown at checkout.

Modifications to Orders

If you need to modify an order after placing it, please contact us promptly at info@relben.shop. We will do our best to accommodate changes, but modifications may not be possible once the order has shipped.

Delayed or Missing Packages

If you experience a delay or believe your package has been lost, our support team is ready to assist. Reach out to us at info@relben.shop with your order details.

Tracking Your Order

Once your order has shipped, you will receive an email containing tracking information within 24 to 48 hours of order processing.

Order Cancellation

  • Cancellation Window: Orders can be canceled only if they have not shipped.
  • How to Cancel: Email us at info@relben.shop to request a cancellation as soon as possible.
  • Refunds: If canceled in time, your order will be refunded as per our Return and Refund Policy.

Incorrect Shipping Address

Please make sure all address information is correct during checkout. If you need to update the address, contact us immediately at info@relben.shop. After shipment, address changes may incur additional fees.

By placing an order with Relben, you agree to our Shipping Policy. If you have any questions, please do not hesitate to reach out.

Contact Information

For any further assistance, you can contact us at:
Business Name: Relben
Address: 234 Cornwall Dr, Weldon Spring, MO 63304, United States
Phone: +1 9253281662
Email: info@relben.shop