Refund policy

Relben Return and Refund Policy

When you place an order with Relben, you agree to the following policies designed to ensure clarity and convenience around returns and refunds within the United Kingdom.

A. 14 Day Right to Cancel

UK customers have a statutory right to cancel their order within 14 days of receiving it, without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, please contact us at info@relben.shop within 14 days of delivery.

B. 30 Day Return Policy

Beyond your statutory rights, we also offer an extended return window: you may request a return within 30 days of receiving your order. We accept returns for both defective and non defective products. If you simply change your mind, you are still welcome to return your item within this window, provided it remains in original condition, unused, and in its original packaging.

C. How to Process a Return

Returns are accepted by mail only. To start a return, please email us at info@relben.shop. Once your request is approved, we will provide a free return shipping label along with detailed instructions. Returns sent without an approved request will not be accepted.

D. Damaged or Incorrect Items

Please inspect your order upon arrival. If any item is damaged, defective, or incorrect, please contact us right away at info@relben.shop so we can resolve the issue quickly. Because vases are fragile, we recommend keeping photos of the item and packaging.

E. Exchanges

Exchanges are available for items that are defective, damaged, or incorrect. To request an exchange, reach out to info@relben.shop for assistance.

F. Restocking Fees

We do not charge any restocking fees on returned items.

G. Refund Process

Once we receive and inspect your return, we will notify you of the approval status of your refund. Approved refunds will be processed to your original payment method, typically within 14 business days of us receiving your returned item.

H. No Retroactive Discounts

Refunds cannot be issued for discounts not applied at checkout. Please apply any discount codes during the purchase process, as we cannot make adjustments afterward.

For any questions or further assistance, reach out to our customer service team at info@relben.shop.

Thank you for choosing Relben. We look forward to serving you!

Contact Us

For prompt assistance, please contact our customer support team:
Business Name: Relben
Address: 234 Cornwall Dr, Weldon Spring, MO 63304, United States
Phone: +1 9253281662
Email: info@relben.shop